What inspired you
Our call to action comes from the massive rise in depression, loneliness, and anxiety caused by COVID-19. Mental health will be a societal problem both during and in the aftermath of the crisis as many will have lost financial stability, had to battle the virus themself or lost a loved one. Mental health already constitutes the largest disease burdens in most parts of Scandinavia and if it is not taken as seriously as physical health it will cripple the economy of most European nations for an unnecessarily long time period.
The fact is that in Denmark most people spend up to five hours in order to book a psychologist because there is basely no transparency, on what price you are supposed to pay, which kind of treatment you should have, or which psychologist you should choose.
At the same time, U.S. experience shows that only 20% of people find a psychologist they trust and have “chemistry” with. This is troublesome as “chemistry” between the psychologist and client is shown to be the best predictor of therapeutic success. This is further troublesome as a single bad experience may cause a client to completely drop out of or postpone his/her therapy. The same U.S. experience suggests that the rate of a poor match can be reduced from 80% to only 10% through an algorithm that takes demography, personality as well as the client’s mental health issue into account - However, a data-driven algorithm is not well tested in practice.... that is... before now when we are building it.
On the other hand, you have the psychologists who are facing three major problems,
1) They are wasting a lot of money on building expensive websites that don’t generate enough traffic.
2) They are forced to take the clients they can get rather than the ones they are best at helping.
3) Most of them fear rightfully they will be shot down from one day to another as most are not compliant with GDPR and other regulations. For example, all psychologists have to provide online booking before mid-2021 or they will lose all public clients. Currently, an estimated 4% have online booking today.
We are creating such an algorithm that matches people with the right psychologist who fits their needs and personal preferences. To begin with, our algorithm will match clients for free with more than 3.000 psychologists across all major Danish databases of psychologists. However, this weekend we have created our own database, basic match and formulated an MVP user journey with a test profile as the external databases and more advanced matching and filters can be added later.
After the quarantine ends, many psychologists will struggle financially as the majority only have made a few online sessions during this period. They will have lost a large part of their client base and will have to rebuild it in the middle of a recession. Therefore, we are offering them to be a part of this beta version free of charge during the quarantine so they can provide online therapy sessions while isolating. We are keeping it free of charge until September so psychologists can build back their client base while we solve the early day bugs. After September, we are taking a small cut of all payments, very much like the Airbnb business model.
We have a unique position to kick start a global mental health tech company as a Danish venture. Denmark is one of the best places to store sensitive data, we are the home of Vestager and Danish data-legislation by far is one of the most comprehensive and adheres to the highest of ethical standards. While this generates a barrier to overcome in development, it also provides a level of trust in quality, security, and anonymity that could never be rivaled by a Spanish, American or Chinese competitor to name a few.
Further, Denmark has since 2007 been branded as ´the happiest nation in the world´ this gives Danish mental health startups a unique opportunity as both Americans and Asians are getting inspired by our way of life, our values and the concept of ´hygge´. It is a matter of national pride that in the happiest place in the world we take care of those who are not, even in a crisis, and then share our learnings with the world.
How we built it
Prior to Hack The Crisis
Prior to this, Healper was just an idea and a spare-time project so we had already:
1) Bought the domain name Healper.dk
2) Done research and business viability and feasibility study
3) A bit of design work, ie, identity, feel, logo, etc.
During the event
The WebsiteWe are building the platform via a WordPress website with integrated plugins. - we are doing this as we can leverage the booking, payment, online video, UX work, and programming from external sites. We have further made the UX work with Elementor.
The QuestionnaireWe have asked five psychologists in our network do create the questions and build the framework using Typeform.
The Match After the short survey is completed in the embedded questionnaire the respondent’s data is stored at Typeform secure servers. Meanwhile, the respondent is redirected back to healper.dk which sends a request to our REST API server hosted on Google Cloud Platform (using Python’s Django framework). The server fetches the newly submitted data from Typefroms servers and uses the response to the best matching therapists, which it then sends back to healper.dk. From here the client can choose which of the three matches he or she likes the most after inspecting their profile pages.
The ProfileWe have been VERY influenced by Airbnb´s design
The BookingWe are using the plugin called terapeutbooking
Online TherapyWe have implemented a Whereby integration
The PaymentA draft is made trough Stripe (it is however been disabled so you can book a fake session)
Challenges we ran into
The Google cloud crisisAfter setting up our Google Could Account, it was disabled as they thought we were hackers so they disabled all our healper domain accounts! It took half a day before, we identified the problem. and created an account using our personal email instead.
We were in the newsWe were very lucky having been selected to be interviewed by "DR1 Nyhederne", the largets news station in Denmark, who are following HackTheCrisisDK. It was a great honor, however also very challenging and drained a lot of our mental energy.
See from: 52:18
Accomplishments that we're proud of
Our user journey
We can't believe we actually created an end-to-end user journey this weekend as well as the foundation for the match.
Our 5 seconds of fame
See from: 52:18
What we learned
This is our first hackathon and we have learned a lot just to mention a major key takeaway.
The Structure Efficient Mentor SessionsWe were extremely surprised about the quality, knowledge, and flexibility of our mentors. It is very challenging to be useful when you are on the sideline of a fast-moving project and be a help rather than an obstacle. We have learned a lot from the structure of those sessions and their input. A special thank you to our amazing mentors Pil Bisbjerg, Simon Morel & Daniel Aagren Madsen.
What's next for Hack The Head
Find people who can help us to #HackTheCrisis
We are in search of Co-founder, psychologists, programmers, mentors, and investors who can help us solve the problem of the exhaustive booking process of the wrong psychologist and who is passionate about making an impact.
We need help to reach psychologists, who see the same problem and would like to be a part of our platform.
Data Security and GDPR
We are in search of a GDPR and data security champion who can either join the team or be an advisor. Data security is essential for us and we need to have an expert as an allay.
Create a Company
Prior to this, Healper was just an idea and a spare-time project. However, thanks to this weekend's hard work and results, we have decided to start the company Healper. Papers were filed yesterday. We are doing this as we are committing us to this full time. We hope this pursuit can create substantial, meaningful and lasting change for people who are facing a tough time... And we feel there is nothing more meaningful than that! So we hope you will consider us as a viable candidate for the finals.
Try It out
django, gcp, python, typeform, wordpress